{"id":12635,"date":"2020-01-23T10:00:41","date_gmt":"2020-01-23T10:00:41","guid":{"rendered":"https:\/\/staging.encore-emea.com\/support-what-technology-cant-replace\/"},"modified":"2021-01-18T15:51:18","modified_gmt":"2021-01-18T15:51:18","slug":"support-what-technology-cant-replace","status":"publish","type":"post","link":"https:\/\/info.encore-emea.com\/nl\/support-what-technology-cant-replace\/","title":{"rendered":"Support: What Technology Can\u2019t Replace"},"content":{"rendered":"

In our series on event Wi-Fi, we\u2019ve uncovered the mysteries of determining bandwidth<\/a> and the infrastructure<\/a> that supports it.<\/p>\n

And while those two aspects are certainly critical to the process, neither one of them would be able to function without a talented group of people pulling the strings. So, the third and final piece to the puzzle is the proactive effort from dedicated professionals both on- and off-site.<\/p>\n

While it may not be obvious \u2013 most of us never see the technology that makes Wi-Fi work \u2013 it takes a village to keep networks running.\u00a0Wi-Fi is monitored 24×7, with techs automatically dispatched to fix issues, constantly testing, and upgrading networks to ensure consistent performance.<\/p>\n

When it comes to event space, there is also the added challenge of highly variable event needs which require trained professionals to interpret requirements, effectively deploy the solution, and deal with changes effectively.<\/p>\n

There are a variety of support models in use around the industry which vary in effectiveness. As you\u2019re scoping out where to host your next meeting, it’s important to understand what you’re getting \u2013 especially if internet is a critical component of your event.<\/p>\n

Nearly all venue networks will have an on-site and off-site support element.\u00a0The on-site team might be hotel IT, an in-house AV company, or a completely separate third-party network provider. The off-site group could be a central team from the in-house AV company or a third-party network provider.\u00a0Occasionally, larger venues do everything onsite. You shouldn’t assume that the on-site and off-site team are from the same company and, as such, coordinating any complex needs should involve both teams.<\/p>\n

Here are a few things to ask yourself when judging what’s most important to you about your internet service:<\/p>\n

Onsite Team<\/strong><\/p>\n